Horizon Hoppers Travel Ltd (“Horizon Hoppers Travel”, “we”, “our”, “us”) is committed to safeguarding the privacy, confidentiality, and security of your personal information. This Privacy & Cookies Policy explains how we collect, use, store, protect, and share your data when you use our website www.horizonhopperstravel.co.uk (“Site”) or engage with any of our travel services.

By using our Site or services, you acknowledge that you have read and understood this Policy and agree to its terms.

Who We Are

Horizon Hoppers Travel Ltd is a UK-registered travel company:

• Company Registration Number: 15703577

• Registered Address: 61 Longfellow Road, London, E17 8DP

• ATOL Number: 12667 (Licensed by the Civil Aviation Authority)

• ICO (Data Protection) Registration: ZB849754

• Data Protection Officer: Mr Muhammad Usman

We are registered with the UK Information Commissioner’s Office (ICO) and follow the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data We Collect

We collect personal and non-personal data to provide you with safe, secure, and efficient travel services.

a. Personal Information (Provided by you)

This includes information required to fulfil bookings, verify identity, or comply with travel regulations:

• Full name, email address, phone number

• Address and contact details

• Billing information and payment details

• Passport, visa, and travel document details

• Date of birth (where required for flights or hotels)

• Passenger details for group/family bookings

• Special travel requests (e.g., meals, accessibility requirements)

• Emergency contact details (if provided)

b. Information Collected Automatically

When you use our website, we may collect:

• IP address

• Browser type and device information

• Operating system

• Pages viewed, search activity, time spent on the Site

• Booking behaviour and preferences

c. Cookies and Tracking Technologies

Cookies help us recognise your device, improve performance, and personalise your experience (see Section 9).

How We Use Your Data

We use your data for lawful and necessary purposes, including:

Providing Travel Services

• Processing and confirming bookings

• Transmitting passenger data to airlines, hotels, or transfer companies

• Issuing tickets, invoices, and confirmations

• Managing payments and refunds

Customer Support

• Responding to enquiries

• Providing travel updates (flight time changes, cancellations, delays)

• Assisting with amendments, cancellations, and claims

Regulatory Compliance

We are required by UK law to share certain data for:

• ATOL protection and certificate issuance

• Advanced Passenger Information System (APIS)

• Border, immigration, and customs authorities

• Anti-fraud, anti-money-laundering checks

Marketing Communications

• Sending offers, promotions, and newsletters (ONLY if you have opted in)

Improving Our Website & Services

• Analysing website usage

• Enhancing functionality and user experience

We do not sell or rent your data to third parties.

Legal Basis for Processing Your Data

Under the UK GDPR, we rely on these legal bases:

Contractual Necessity

To fulfil your booking or request (e.g., flights, hotels, transfers).

Legal Obligation

Compliance with ATOL, immigration, taxation, accounting, and APIS requirements.

Legitimate Interests

To improve services, prevent fraud, secure our systems, and provide relevant information.

Consent

Used only where required (e.g., marketing emails, cookies, newsletters). Consent can be withdrawn at any time.

Sharing Your Personal Data

We only share data with trusted, regulated partners and only when necessary to fulfil your booking or required by law.

a. Travel Suppliers

Such as:

• Airlines

• Hotel providers

• Transfer and car rental companies

• GDS systems (Amadeus)

• Consolidators

b. Service Providers

• Payment processors (PCI-DSS compliant)

• Website hosting & IT infrastructure

• Fraud prevention/security partners

• Customer support tools (email, chat systems)

c. Legal or Regulatory Authorities

• CAA (for ATOL protection)

• Immigration & border agencies

• HMRC or law enforcement when required

d. Business Transfers

In case of sale, merger, or restructuring, your data may be transferred securely.

We never sell your data to third-party marketers.

Data Retention

We store your data only for as long as necessary for the purposes outlined in this Policy.

Typical retention periods:

• Bookings & transactions: 7 years (required by UK accounting laws)

• ATOL documents: 5–7 years

• Customer communication: Up to 3 years

• Marketing data: Until you unsubscribe

After retention periods expire, data is securely deleted or anonymised.

Your Data Rights (UK GDPR)

You have legal rights over your personal information, including:

• Right of Access – Request copies of your data

• Right to Rectification – Correct inaccurate data

• Right to Erasure – Request deletion (subject to regulations)

• Right to Restrict Processing

• Right to Object – Especially for marketing

• Right to Data Portability

To exercise your rights, email: info@horizonhopperstravel.co.uk We respond within 30 days.

How We Protect Your Data

We use robust security measures, including:

• Encrypted payment processing (SSL/TLS)

• Secure server infrastructure

• Access-controlled systems

• Regular security audits

• Data minimisation practices

While we implement strong safeguards, no online system is 100% risk-free. We continuously improve our security to protect your information.

Cookies Policy

What Are Cookies?

Cookies are small files placed on your device to improve your browsing experience.

Types of Cookies We Use

✔ Essential Cookies – Needed for booking operations and secure login

✔ Performance Cookies – For analytics (Google Analytics or similar)

✔ Functional Cookies – To remember settings like login preferences

✔ Marketing Cookies – To display relevant offers (only if consented)

Managing Cookies

You can disable or delete cookies in your browser settings. However, some features (e.g., booking flow, login) may not work correctly.

More information: www.allaboutcookies.org

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy or content. Always check their policies before sharing personal data.

Updates to This Policy

We may update this Policy from time to time to reflect legal, technical, or operational changes. The updated version will always have a new Effective Date at the top.

Contact Us

For privacy questions or concerns, contact us:

Horizon Hoppers Travel Ltd 61 Longfellow Road, London, E17 8DP

info@horizonhopperstravel.co.uk

☎ +44 (0) 203 355 2545

www.horizonhopperstravel.co.uk

How to Contact the Appropriate Authority

If you believe that Horizon Hoppers Travel has not handled your personal information correctly or if you are dissatisfied with any response from us, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO) Website: https://ico.org.uk/global/privacy-notice/make-a-complaint/ Telephone: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns first, so please contact us at info@horizonhopperstravel.co.uk.